Steam Wallet - If you transfer money to your Steam Wallet, you may get a refund for it within fourteen days of purchase if purchased on Steam and not used in the meantime.After release, the standard 14 day and two hour playtime rule applies. Pre-purchased titles - Games that you have paid for in advance are refunded at any time prior to release.Third party developers need to add refund options to their games before this option becomes available for non-Valve developed games. In-game purchases - Refunds are offered for in-game purchases within Vale-developed games within 48 hours after purchase provided that the items have not been consumed, modified or transferred.Downloadable Content (DLC) - Refunds are available for DLC as long as the title the DLC was purchased for was not played for more than two hours after the purchase and the DLC has not been "consumed, modified or transferred".Valve notes that some payment methods may not support refunds and when that is the case, Steam Wallet is used to refund the payment instead. Refunds are awarded within a week of approval to the account's Steam Wallet or through the original payment method depending on whether that is supported or not. Refunds are available for games and software applications within two weeks of purchase that have a playtime of less than two hours total. Some conditions apply, for instance that you cannot request a refund for items that you have consumed already (think DLC). It allows users to get refunds for contents purchased on Steam if certain conditions are met.īasically, if you you purchased an item on Steam, you may request a refund for it. An option for users of the platform to refund purchase was introduced recently.
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